Rohtak, May 8:
Deputy Commissioner Sachin Gupta on Thursday directed all departments to immediately resolve pending complaints received during Samadhan Camps in 2024 and 2025 and ensure that grievances are addressed in a time-bound, citizen-centric and satisfactory manner.
Chairing a review meeting at the Mini Secretariat auditorium following a virtual review conducted by the Haryana Samadhan Cell, the Deputy Commissioner instructed officers to personally engage with complainants, explain the action taken by departments and ensure that grievances are resolved permanently rather than merely disposed of administratively.
Sachin Gupta said officers must prioritize all long-pending complaints and ensure prompt action, especially in cases where grievances can be resolved at the departmental level without delay. He directed departments to separately identify complaints related to development works and simultaneously expedite the disposal of all other pending matters.
The Deputy Commissioner stated that the district administration is continuously monitoring grievances received through Samadhan Camps and various public grievance portals to strengthen responsive and accountable governance. He said regular review meetings are being conducted to ensure timely action and improve public satisfaction.
Referring to the directions of Chief Minister Nayab Singh Saini, he said Samadhan Camps are being organized every Monday and Thursday from 10 AM to 12 Noon at the district headquarters as well as sub-divisional headquarters to provide citizens a single-window platform for resolution of grievances related to all government departments.
Sachin Gupta reiterated that the administration’s focus is not merely on disposal of complaints but on ensuring meaningful and lasting solutions through direct citizen interaction and departmental accountability.
