Officers delivering quality services to be honoured
Chandigarh, April 8 – The Annual Report of the Haryana Right to Service Commission for the year 2024–25 will be released on Thursday at Haryana Lok Bhavan, Chandigarh. On this occasion, the Governor of Haryana, Prof. Ashim Kumar Ghosh, will release the report. Haryana Chief Minister Sh. Nayab Singh Saini will be present as the Chief Guest at the ceremony.
The annual report is a comprehensive document highlighting the year-long achievements in time-bound service delivery, grievance redressal, the Auto Appeal System, and department-wise service performance in the state.
During the event, officers and technical experts who have made outstanding contributions in time-bound service delivery, prompt grievance redressal, and effective implementation of the Auto Appeal System will also be honoured. These include Chief Administrator, Haryana Urban Development Authority, Sh. Chander Shekhar Khare, Commissioner, Municipal Corporation, Faridabad Sh. Dhirendra Khadgata, Executive Engineer, DHBVN Hisar, Sh. Hoshiyar Singh, Executive Engineer, PHED Naraiangarh Sh. Anil Kumar Chauhan, System Analyst, NIC, Ms Anshu Sethi, and Software Developer, NIC Sh. Prashant Kumar.
It is noteworthy that the Haryana Right to Service Commission, through 802 notified services of 56 departments and organisations, has so far registered a total of 27,43,481 appeals/revisions, out of which 26,98,634 cases have been disposed of. This accounts for approximately 98.4 percent of the total cases, reflecting the Commission’s effective functioning and its commitment to time-bound service delivery.
The annual report also highlights the performance of key services across various departments. These include income certificates (for educational purposes), domicile certificates, birth and death certificates, caste certificates, electricity connections, billing complaints, restoration of water supply, sewerage blockage resolution, issuance of property IDs, character certificates, and services related to various welfare schemes. Through these services, timely benefits have been delivered to lakhs of citizens, strongly demonstrating the Haryana Government’s commitment to good governance, transparency, and accountable administration.
It is also noteworthy that the Auto Appeal System (AAS) is an innovative and citizen-centric initiative of the Haryana Right to Service Commission. Under the Haryana Right to Service Act, 2014, there was earlier a provision for manual filing of appeals, which was relatively complex and time-consuming for citizens.
In 2019, work began on the concept of automatic filing of appeals. Under this initiative, a dedicated software was developed and implemented as a pilot project on the online services of Uttar Haryana Bijli Vitran Nigam. Subsequently, necessary amendments were made in the rules to enable system-generated appeals.
Finally, the Auto Appeal System was formally launched on September 1, 2021, giving a new direction to transparency, accountability, and timeliness in service delivery.
This annual report is not only a record of the Commission’s achievements but also a strong reflection of Haryana’s governance model focused on citizen-centric administration, technological innovation, and continuous service improvement.
